Usage limits

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Vymo APIs have usage limits on API calls, data storage volume, notifications, and Google Maps API calls. Usage exceeding the monthly limits is added to your annual subscription fees.

API calls

You can use APIs in both production and staging environments. Apps are not shut down if limits are exceeded. For billing and reporting, limits are aggregated at the company level, not the user level.

Usage Limit on	Production Environment	Staging/Sandbox Environment
Number of API calls in a day	100,000 + 1,000 * Number of licensed Vymo users per month	Up to 5,000 API calls

Your system must respond to API calls made by Vymo within 2 seconds. Client systems should send an immediate acknowledgement and handle business logic or validation asynchronously.

To obtain API access keys, contact Vymo Support.

API throttling and rate limiting are not yet implemented.
Monthly usage reports are distributed manually.

Maps API calls

The monthly limit for Maps API calls is calculated by the formula: Monthly limit = Number of licensed users you signed up * 100.

Usage Limit on	Professional Edition	Enterprise Edition
Maps API calls in a month	100	100

Call record archival

Calls made through cloud telephony integration (Twilio or Exotel) are automatically archived.

Cloud telephony includes the following aspects:

Complete on-call conversations are recorded as MP3 files and archived for 6 months on Vymo servers.
Calls are archived in the same cloud data center as the primary deployment.
Only connected calls are archived. Calls not responded to by the recipient are not archived.

Note

Call recording is not supported for non-cloud-based calls. However, activities related to those calls are recorded.

Usage Limit on	Professional Edition	Enterprise Edition
Call record archival	6 months	6 months

SMS notifications

"Not logged in" SMS notifications count towards the monthly limit, but SMS messages for OTPs do not. All custom SMS notifications are billed when the count exceeds the monthly limit.

Usage Limit on	Professional Edition	Enterprise Edition
SMS Notifications in a month	30	30

Data storage

Usage Limit on	Professional Edition	Enterprise Edition
Maximum data storage	100 MB	200 MB