How to disable a suggestion
Depending on where the suggestion is configured (whether at the global level or only for a module), you turn off the flag for that suggestion in the suggestionSetMappings
object.
How to
JSON
This task is done through the JSON interface.
- Log in to the web app.
- Depending on where the suggestion is configured, open the JSON configuration:
- If it's a company-wide suggestion, on the left menu panel, click Customize > Global Settings > JSON Configurations. Then, go to the
clientSuggestionConfig
object. - If it's a module-specific suggestion, on the left menu panel, click Customize > Module Settings > the pencil icon :material-lead-pencil: for the module > JSON View. Then, go to the
moduleSuggestionConfig
object.
- If it's a company-wide suggestion, on the left menu panel, click Customize > Global Settings > JSON Configurations. Then, go to the
- Expand the
suggestionSets
object and locate the suggestion to disable. Make a note of thecode
for that suggestion. -
Expand the
suggestionSetMappings
object, and locate the suggestion by its code, which is mentioned insuggestionSet
. Set the value of thedisabled
key totrue
. For example, in the following code snippet, the suggestion withSuggestionForActivePlatinumCustomers
as its code is disabled."suggestionSetMappings": [ { "disabled": true, "order": 1, "suggestionSet": "SuggestionForActivePlatinumCustomers" }, { "disabled": false, "order": 1, "suggestionSet": "SuggestionForActiveGoldCustomers" } ]