Skip to content

Getting started with Vymo


Anindita Basu    Feedback

When you sign up for Vymo, you get an app that's configured for your business requirements.

Vymo releases updates every second and fourth Wednesday.

System requirements

Rooted devices aren't supported.

iOS and Android devices

  • Operating system: iOS 10 and later, Android 4.4 and later
  • Minimum memory: 2 GB
  • Local storage, for offline data storage when network connectivity is lost
  • Permissions:
    • Calls, for making calls
    • Contacts, for leads and partners management
    • Location, for location-dependent features such as meeting suggestions
    • Camera, for scanning documents and business cards

Web browsers

  • Internet Explorer 11
  • Chrome (all versions released in the last 12 months)
  • Microsoft Edge (all versions released in the last 12 months)

Installing the Vymo app

To use the Vymo app on your mobile device, download the app from the link that was sent to you after your user account was created.

To use the web app, request your Vymo administrator for the login URL configured for your company. Usually, it's https://<company_code>.lms.getvymo.com/.

Logging in

  1. Get a user name from the Vymo administrator in your company.
  2. Log in to the app with your user name. You might also need to use a One Time Password (OTP) that you receive on your registered mobile phone number. If you don't receive an OTP, request the Vymo administrator of your company to ensure that your registered phone number is specified correctly.

If your company has enabled biometric logins, you can choose to use that option for subsequent logins to the app. See One-tap logins.

On mobile devices, the app runs in the background when you're not using it. You remain logged in unless you explicitly log out.

On web browsers, if your browser is configured to save passwords or to retain history and cache, you remain logged in even after you close the browser window, unless you explicitly log out.

Using the Vymo app

On mobile devices

The main navigation controls are at the bottom of the screen.

navigation

The buttons are, from left to right, for the home screen, calendar events, notifications, and the hamburger menu. Use them to navigate around the several features that the app gives you.

You also see a large plus button near the hamburger menu.

fab

Use it as a shortcut to add information.

fab_expanded

On web browsers

The main navigation controls are at the left of the screen. The menu options that are available to you depend on your access permissions.

Logging out

On mobile devices, click the hamburger menu (three horizontal lines) and then click Settings > Logout.

app logout

On web browsers, on the top right, click your user name and click Logout.

web logout

Working offline

You can continue working if you've gone offline because of poor connectivity. In such cases, the app stores the data offline and saves it to the servers when connectivity is restored. While you're working offline, you can add or update up to a specific number of leads and partners (Android only). You can also look at reports, but they won't have the latest data. Also, the search function doesn't work offline. For details, see Working offline.

Troubleshooting

Your account might get locked if an incorrect password is entered several times. To unlock your account, contact your manager.

If you are a manager, you can unlock your team member's account. These are the steps:

  1. Log in to the web application.
  2. Click Settings > Manage Users, and search for the person you need to unlock the account for.
  3. Click Locked and then click Unlock.

If the account still remains locked, contact [email protected]

See also


Did this page help? No help at allYes, totally!
Back to top